Legal & Compliance
Grievance Redressal / Escalation Matrix
The supplied escalation matrix template requires the following information for each level: designation, contact person name, physical address, contact number, email ID and working hours during which a complainant can call.
| Designation | Contact Person | Physical Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Pooja | 1111, 12th Floor, DSL Abacus IT Park, Uppal, Hyderabad, Telangana – 500039 | +91 7997552525 | contact@moneypurse.in | 10AM–5PM |
| Head of Customer Care | Aruna | 1111, 12th Floor, DSL Abacus IT Park, Uppal, Hyderabad, Telangana – 500039 | +91 7997552525 | contact@moneypurse.in | 10AM–5PM |
| Compliance Officer | Pathri Sai Krishna | 1111, 12th Floor, DSL Abacus IT Park, Uppal, Hyderabad, Telangana – 500039 | +91 7997552525 | contact@moneypurse.in | 10AM–5PM |
| CEO | Pathri Sai Krishna | 1111, 12th Floor, DSL Abacus IT Park, Uppal, Hyderabad, Telangana – 500039 | +91 7997552525 | contact@moneypurse.in | 10AM–5PM |
| Principal Officer | Naik Raise Basha | 1111, 12th Floor, DSL Abacus IT Park, Uppal, Hyderabad, Telangana – 500039 | +91 7997552525 | contact@moneypurse.in | 10AM–5PM |