Legal & Compliance
Grievance Redressal
Client queries or complaints may arise from lack of understanding or an experienced deficiency in service. A deficiency may include inadequate explanation or clarification, shortfalls in expected delivery standards, inadequate facilities, or staff attitude toward a client.
Step 1 – Contact Money Purse Finserv LLP
| Role | Contact Person | Phone | |
|---|---|---|---|
| Compliance Officer | Mr. Pathri Sai Krishna | contact@moneypurse.in | +91 7997552525 |
| Principal Officer / Investment Adviser | Mr. Raise Basha | contact@moneypurse.in | +91 7997552525 |
Money Purse Finserv LLP shall strive to resolve a grievance immediately, but not later than 21 days from receipt of the grievance.
Step 2 – SEBI SCORES 2.0
If the investor is not satisfied with the response, the grievance may be lodged with SEBI through SCORES 2.0, SEBI’s centralized web-based grievance redressal system.
SCORES Portal: https://scores.sebi.gov.in/
Review mechanism:
- First review by the designated body / IAASB
- Second review by SEBI
Step 3 – SMART ODR
If the investor remains dissatisfied, the complaint may be filed on the common Online Dispute Resolution platform for online conciliation or arbitration.
ODR Portal: https://smartodr.in/
Step 4 – Physical Complaint
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, “G” Block
Bandra-Kurla Complex, Bandra (East)
Mumbai – 400051
SEBI Investor Helpline
Toll-free numbers: 1800 22 7575 / 1800 266 7575